Frequently Asked Questions

Is cleaning our only Service?

The Urban Butler specializes in cleaning, but our mother company, Executive Butlers, does much more. Just contact The Butler at [email protected] and we will accommodate any request.

Is The Urban Butler insured?

Yes! We carry a substantial policy so you are always protected. We also thoroughly vet and check each contractor, employee, and associate. We have built our reputation on over 13 years of Service, in Israel and 5 years in the US, to high profile Clients and ensure your safety and confidentiality.

Does The Urban Butler work 7 days a week?

At this stage, our normal operations run 5 days per week (Monday-Friday). However, if you require a Service be done on a weekend or public holiday, please refer to our Weekend & Holiday pricing. You can also email The Butler at [email protected] with your request.

How much training do each of our team members receive?

Each member goes through a minimum of one month’s training, under the supervision of The Butler, an accredited Butler from the London Guild of British Butlers. The training continues in the field for a further period of 6 months minimum, before the new member can start leading a team on their own. We also hold monthly team meetings, where we focus on how to improve the quality of The Urban Butler Service, even further.

Should I tip the cleaning team when they are done?

It is not a requirement, but again, this is always appreciated and shows the team how you feel about their work. We promise that each member of our team is well looked after and compensated fully for their hard work.

Do I need to pay for transportation?

No, not within Colorado Springs. All transportation is paid for by The Urban Butler. If you wish to use this Service outside of the city limits, email The Butler at [email protected] for pricing.

Where is our team from?

We are a “United Nations” of people and come from all over the world. Although the majority of our team is from the United States, a few members of the team are from South Africa, South America and Europe. Have a look at their profiles here.

If you’re looking for fun people to work with apply here.

How do I get an invoice for my taxes?

Square will send you a receipt via email, however, if you would like a receipt from The Urban Butler for other Services, you can receive this quickly and easily by sending an email request to [email protected]. This will then be emailed back to you.

Will The Urban Butler also do my laundry?

Laundry is an add-on Service under The Urban Butler. Please send an email to [email protected] for pricing on in-home and delivered laundry.

Which areas does The Urban Butler cover?

We currently provide Services in Colorado Springs and surrounding areas including Briargate, Peyton, Security-Widefield, Fountain, and much more.

I have an Airbnb. Does The Urban Butler Service these too?

Yes! Additionally, if you manage several properties, we are offering to link those with our booking system. This way any new Airbnb bookings are directly registered for a check-in/check-out Service on our platform making it easier for you to manage your properties.

Are your chemicals safe for my child or pet?

Yes! We offer many green chemicals that are safe for the environment and the little ones. We are committed to Service and that means protecting your family from harsh chemicals.