Frequently Asked Questions
We are a “United Nations” of people and come from all over the world. Although the majority of our team come from Europe, a few members of the team are from South Africa, South America and North America, have a look at their mini profiles here .
If you’re looking for fun people to work with apply here
The only things that we ask our clients for are, hot water, a mop stick and bucket, and a vacuum (if you do not have a vacuum please notify us during the booking process). A minimum of a Dyson V11, or an alternative to that is required for our Services.
Alternatively, a strong capsule vacuum, with a minimum power of 2,000w is required for all Services.
If you do not have a vacuum, you can purchase one from us at cost price, or we will provide one during service at an additional cost per our terms on the booking page.
If you’re looking for fun people to work with apply here
After each service, your team completes a property report in order to track what was done, and have a history to look over before your next booking. You have full access to these reports and we encourage our clients to look over them after their service.
After your first service with Urban butler, you will receive an email with a link to your personal report that only you and Urban Butler can view.
Deep clean kitchen special!
- Complete Chametz removal
- Cupboard cleaning
- All cooking equipment
- Polished cutlery, down to the teaspoon
The add-on for the Pesach clean is for a maximum of 8 hours. Any additional hours will be charged at 150 ILS per hour.
For a full Spring / Pesach cleaning Service, please contact The Butler at [email protected] for more information and bespoke pricing.
Not Tested on Animals
Made from Recycled Packaging
Suitable for sensitive skin
USDA Organic Used on products that meet the standards of the first two tiers of the organic labelling system in which 95 – 100% of the ingredients are certified organic
Vegan Friendly (Israel Certification, each country may use different certification labelling)
- Eco-Friendly products are plant based which will do not cause harm to the respiratory system and will drastically reduce any reaction to the skin or eyes.
- Your whole home will become a naturally safer place to eat, sleep and breathe with kitchen, bathroom and furniture surfaces as well as air-quality remaining free of any harmful substances.
- You will contribution to serious global environmental issues especially with regards to both general and toxic waster.
- You will instil an eco friendly lifestyle within your family, increase your knowledge base, and can spread the word to other friends and family alike.
- You will have peace of mind knowing that loved ones, children and pets are safe from the damage caused by toxic domestic chemicals.
If you need to cancel your Service, with 48 hours or more advance notice, we will reimburse the full amount. Between 48 and 24 hours, we will reimburse the Service, minus the credit card fees (if applicable). Under 24 hours there is a no refund policy, as our availability was closed off for the booking.
For any bookings that are for more than one month of Services, a cancellation will incur a 45% charge of the remaining contract terms.
The rate for monthly contracts is slightly lower, as well as providing you with the convenience of being able to pre-book for the coming month, your cleaning worries will be so far behind you, you will have forgotten that they existed.
Yes, the contract (30-day) period starts from the first booking.
We are a “United Nations” of people and come from all over the world. Although the majority of our team come from Europe, a few members of the team are from South Africa, South America and North America, have a look at their mini profiles here .
If you’re looking for fun people to work with apply here
The only things that we ask our clients for are, hot water, a mop stick and bucket, and a vacuum (if you do not have a vacuum please notify us during the booking process). A minimum of a Dyson V11, or an alternative to that is required for our Services.
Alternatively, a strong capsule vacuum, with a minimum power of 2,000w is required for all Services.
If you do not have a vacuum, you can purchase one from us at cost price, or we will provide one during service at an additional cost per our terms on the booking page.
If you’re looking for fun people to work with apply here
After each service, your team completes a property report in order to track what was done, and have a history to look over before your next booking. You have full access to these reports and we encourage our clients to look over them after their service.
After your first service with Urban butler, you will receive an email with a link to your personal report that only you and Urban Butler can view.
Deep clean kitchen special!
- Complete Chametz removal
- Cupboard cleaning
- All cooking equipment
- Polished cutlery, down to the teaspoon
The add-on for the Pesach clean is for a maximum of 8 hours. Any additional hours will be charged at 150 ILS per hour.
For a full Spring / Pesach cleaning Service, please contact The Butler at [email protected] for more information and bespoke pricing.
Not Tested on Animals
Made from Recycled Packaging
Suitable for sensitive skin
USDA Organic Used on products that meet the standards of the first two tiers of the organic labelling system in which 95 – 100% of the ingredients are certified organic
Vegan Friendly (Israel Certification, each country may use different certification labelling)
- Eco-Friendly products are plant based which will do not cause harm to the respiratory system and will drastically reduce any reaction to the skin or eyes.
- Your whole home will become a naturally safer place to eat, sleep and breathe with kitchen, bathroom and furniture surfaces as well as air-quality remaining free of any harmful substances.
- You will contribution to serious global environmental issues especially with regards to both general and toxic waster.
- You will instil an eco friendly lifestyle within your family, increase your knowledge base, and can spread the word to other friends and family alike.
- You will have peace of mind knowing that loved ones, children and pets are safe from the damage caused by toxic domestic chemicals.
If you need to cancel your Service, with 48 hours or more advance notice, we will reimburse the full amount. Between 48 and 24 hours, we will reimburse the Service, minus the credit card fees (if applicable). Under 24 hours there is a no refund policy, as our availability was closed off for the booking.
For any bookings that are for more than one month of Services, a cancellation will incur a 45% charge of the remaining contract terms.
The rate for monthly contracts is slightly lower, as well as providing you with the convenience of being able to pre-book for the coming month, your cleaning worries will be so far behind you, you will have forgotten that they existed.
Yes, the contract (30-day) period starts from the first booking.