Frequently Asked Questions
General
Does the Urban Butler work 7 days a week?
At this stage, we currently only offer a Service, 6 days per week (Sunday-Friday), however, if Saturdays or Public holidays are required, we will always try to accommodate this. Should you require this, please email the The Butler at [email protected] with your request.
How much training do each of your team members receive?
Each member goes through a minimum of one months training, under the supervision of The Butler, an accredited Butler from the London Guild of British Butlers. The training continues in the field for a further period of 6 months minimum, before the new member can start leading a team. We also hold monthly team meetings, where we focus on how to improve the quality of the Urban butler Service, even further.
Do I need to pay Bituach Leumi (The National Insurance Institute of Israel)?
No this is all included in your price.
Should I tip the cleaning team when they are done?
It is not a requirement, but again, this is always appreciated and shows the teams how you feel about their work. We promise that each member of our team is well looked after and compensated fully for their hard work.
Do I need to pay for transportation?
No, all transportation is paid for by The Urban butler.
Is the Urban Butler VAT registered?
Yes, we are a fully registered and legal Concept.
Where are your team from?
We are a “United Nations” of people and come from all over the world. Although the majority of our team come from Europe, a few members of the team are from South Africa, South America and North America, have a look at their mini profiles here .
If you’re looking for fun people to work with apply here
How do I obtain a VAT receipt from The Urban Butler?
Paypal will send you a receipt via email, however, if you would like a VAT receipt from The Urban Butler, you can receive this quickly and easily by sending an email request to [email protected]. This will then be emailed back to you.
Will The Urban Butler also do my laundry?
Currently, we are not offering either an in-house or collect and return laundry service, but we hope to in the future, so watch this space.
What areas does The Urban Butler cover?
We are currently providing Services in the Tel aviv and surrounding areas, including Ramat Aviv, Givatayim and Jaffa.
I have an AirBnB: does The Urban Butler Service these too?
Yes! Additionally, if you manage several properties, we are offering you to link those with our booking system, so that any new Airbnb bookings is directly register for a check-in/check-out Service on our platform, making it easier for you to manage your properties.
Service
What supplies does the Urban Butler team bring with them?
The Urban Butler, believes that premium quality cleaning supplies make a huge difference in the quality of the Service. That is why our cleaning teams come with carefully selected E-Cloths, all cleaning products and sprays, specific tools for those hard to get to places, magic sponge and gloves.
Do I need to provide anything?
The only things that we ask our clients for are, hot water, a mop stick and bucket, and a vacuum (if you do not have a vacuum please notify us during the booking process). A minimum of a Dyson V11, or an alternative to that is required for our Services.
Alternatively, a strong capsule vacuum, with a minimum power of 2,000w is required for all Services.
If you do not have a vacuum, you can purchase one from us at cost price, or we will provide one during service at an additional cost per our terms on the booking page.
Can I leave my keys in a “safe place” for you?
Unfortunately, we do require someone to be at the property when we arrive and leave the premises, this is as much for your safety as ours.
Can I stay at home during the service?
Of course, this is your home! However, we do ask that you let The Urban Butler Team working uninterrupted, in order to ensure that they have the time to do a thorough job in the allocated time. You may prefer to step out for a spot of shopping or a nice relaxing coffee, whilst they turn your home into your dream home.
Can I leave my pet at home whilst the Urban Butler Team are providing a service?
Yes, of course it is their home too! We are a pet friendly company, however, we ask our clients to notify us if their pet is not as friendly as us.
Will my bed linen be changed during a service?
If you would like your bed linen changed, we are more than happy to do so. Please select the checkbox whilst booking your service and leave your clean linen on the bed, and our team will make you feel like you’re walking into an hotel room upon your return.
The service says “x” hours included, doesn’t that seem too much?
It may seems much, compared to what people are used to in Israel. However, the level of detail we bring into the service, will make your home clean for a longer time and you will feel the difference in the Service level. In addition, we work in Teams of at least 2 Butlers, therefore, the time is cut in half, ensuring, the Service is done efficiently and speedily.
If you’re looking for fun people to work with apply here
How are the hours calculated?
According to the number of bedrooms. We know from experience, how the number of bedrooms, affect on average the size of a property, doing so, we are able to evaluate the time requirement for any property.
How are the hours divided up
The Urban Butler sends teams of two, to get the job done even faster than you can say Supercalifragilisticexpialidocious. So, a 6 hours Service, would only have our team in your home for 3 hours, as two Butlers work together.
What do we mean by a higher level of service?
We offer a much more detailed service and clean in places that people do not see and look after our clients health, i.e air conditioner filters. Nothing is left to the chance, after we finish a room, the other team member will double check on the space to avoid missing any spots. The training also pushes our team members to always cover any areas that are usually left untouched by regular cleaners (i.e the tops of doors, hard to reach places…).
What are reports? And how do I see them?
After each service, your team completes a property report in order to track what was done, and have a history to look over before your next booking. You have full access to these reports and we encourage our clients to look over them after their service.
After your first service with Urban butler, you will receive an email with a link to your personal report that only you and Urban Butler can view.
Special Spring / Pesach Kitchen Cleaning
Deep clean kitchen special!
- Complete Chametz removal
- Cupboard cleaning
- All cooking equipment
- Polished cutlery, down to the teaspoon
The add-on for the Pesach clean is for a maximum of 8 hours. Any additional hours will be charged at 150 ILS per hour.
For a full Spring / Pesach cleaning Service, please contact The Butler at [email protected] for more information and bespoke pricing.
ECO Butler
Are the Eco friendly products strong enough to produce as good a finish as the normal cleaning products?
We believe the ‘Eco Friendly’ products we have chosen to use in your home will provide just a good result in almost all situations. In addition to this we believe ‘eco friendly’ products will also preserve your home using less abrasive chemicals, whilst ensuring a far healthier environment. There will be situations in all households where a more acidic or bleach based product may produce a better finish (e.g very poorly maintained ovens, apartments with very old and poorly maintained bathrooms or kitchen fittings). In any situation this may occur we will advise you at the time of why and which alternative product we would like to use, and it will be in your discretion if we are to remain with only ‘eco friendly’ and achieve the best possible the result, or use the recommended alternative. Usually this would only be a one-time occasion to remove extreme levels of uncleanliness and eco-friendly products will be used for any future services.
Does it take longer to clean my apartment using Eco Friendly products?
Based on over 10 years experience we have a tried and tested system where timings are based on the number of bedrooms in the apartment, and our prices are adjusted accordingly. This is the exact same situation for Eco Butler. Following the first service to your apartment we will be able to advise if to obtain the perfect result we require additional time. This is usually the cause of extremely untidy apartments and not as a result of which chemicals are used.
What does ‘Eco Friendly’ really mean?
“not harmful to the environment”. This is the Oxford Dictionary’s definition and in short, our products are exactly that. Most household cleaning products have either an acidic, ammonia or sodium chloride (bleach) base. As well as causing damage to the environment through the release of dioxins in the the water, air and soil, these products can also take centuries to decompose. Within the home this can be harmful to the skin, respiratory system and general health. Eco Friendly can mean anything from products, living practices and policies who’s main objective is to preserve the planet and avoid at all costs contribution to the pollution of our land, air and water systems. As far as cleaning products are concerned, Eco Friendly also refers to using only safe ingredients which keep to the main goals of the Eco Friendly movement. For more details on ingredients please see the next question.
What are Eco Friendly products made of?
All products will vary slightly however typically there will be no toxic materials, with all ingredients coming from plant based sources. Some companies will also go a step further and make sure all packaging and bottles etc are made from recycled materials and are bio-degradable, A typical mutli-purpose cleaner will have a base of water and include many completely natural ingredients based on oils, fats and sugars from sustainable sources such as herbs, fruits and vegetables. Other natural ingredients which some people may consider researching the uses and effects would be alcohol (disinfectant), sodium citrate (acidity regulator) and lactic acid (descaling). These will be of a minimum quantity, are still considered natural, and are used to mainly to ensure the effectiveness of the product and stabilize the ingredients to be a useful spray, liquid or gel etc.
Do I still need to wear gloves if I used them myself?
Gloves are usually recommended for the use with cleaning products because of the damaging effects of chlorine, ammonia or acidic based ingredients. You will be delighted to know that plant based ingredients would not cause any of the same effects on respiratory system, skin or eyes. Please note, this does not include reactions due to allergies as many eco-friendly products may contain ingredients from nuts and other plant based sources, and it is always recommended to check ingredient lists if you suffer from any allergies. Whilst eco-friendly products should not cause any harm to your skin or respatory system we would still recommend avoiding contact with eyes, and direct contact with food or consumable liquids.
What do all the Eco Friendly signs mean on the backs of bottles?
Not Tested on Animals
Made from Recycled Packaging
Suitable for sensitive skin
USDA Organic Used on products that meet the standards of the first two tiers of the organic labelling system in which 95 – 100% of the ingredients are certified organic
Vegan Friendly (Israel Certification, each country may use different certification labelling)
Am I paying more for an Eco Friendly cleaning service, and if so, why?
The rates for the Eco Butler service are slightly more expensive than the rates we offer for our Urban Butler Service. This is due to the simple fact that the cost of purchasing Eco Friendly products are unfortunately more expensive than standard cleaning products which contain harmful materials.
What are the advantages of Eco Friendly products?
- Eco-Friendly products are plant based which will do not cause harm to the respiratory system and will drastically reduce any reaction to the skin or eyes.
- Your whole home will become a naturally safer place to eat, sleep and breathe with kitchen, bathroom and furniture surfaces as well as air-quality remaining free of any harmful substances.
- You will contribution to serious global environmental issues especially with regards to both general and toxic waster.
- You will instil an eco friendly lifestyle within your family, increase your knowledge base, and can spread the word to other friends and family alike.
- You will have peace of mind knowing that loved ones, children and pets are safe from the damage caused by toxic domestic chemicals.
Are Eco-Friendly products effective againts germs, bacteria and viruses, including the coronavirus?
We have contacted several of the largest suppliers of Eco-Friendly cleaning products to discuss this issue. Currently, including all non-eco friendly suppliers, there are no EPA approved disinfectant products to combat Covid-19 virus. Products which are EPA registered to kill the toughest of viruses, germs and bacteria are usually expected to have the same effect agains all emerging new pathogens, however this is not to be seen as an approval until official testing and confirmation have been given. All individual Eco-Friendly cleaning products (including hand sanitizers) have a range of viruses, germs and bacteria for which they are effective against. These are usually labelled on the product themselves. Should you have any specific concerns please feel free to contact Eco Butler to discuss. We are also able to incorporate the use of certain stronger non-eco friendly products in certain areas of your home upon special request.
Can I ask to use a specific brand or product that I like?
Before offering the Eco Butler Service we tried and tested all of the major suppliers and products and feel we are bringing to your home the best available options. As it’s your home we are more than happy to use your prefered product, provided it stays within the Eco Friendly concept.
Am I able to purchase the products to keep in my home?
Yes. (and at discounted rates through Eco Butler!) Please inform your Head Butler which of the products you are interested in purchasing we’ll be happy to assist you with an order. All orders can be delivered with your next Service free of charge or delivered separately at an additional cost. (Please contact us regarding pricing)
Are there any dangers or precautions I should know about regarding these products?
Compared to non Eco Friendly products the dangers to personal health and the items within your home is minimal. All of our eco-friendly products also have labels with any safety measures and precautions. We would still not recommend ingesting any of the products and to be careful at all times with regards to contact with eyes. Even in worst case situations, including pets, other than a sore tummy and bad taste in the mouth these products are not likely to cause any serious health problems.
Booking Process
How does the Urban Butler count rooms?
In Israel, an apartment, is generally counted as the number of rooms, when talking about it i.e a 2 bedroom apartment is referred to as a 3 room apartment, however, The Urban Butler counts it by the number of actual bedrooms, (unless of course you turn one into a studio/office/den).
What if I need to cancel?
If you need to cancel your Service, with 48 hours or more advance notice, we will reimburse the full amount. Between 48 and 24 hours, we will reimburse the Service, minus the credit card fees (if applicable). Under 24 hours there is a no refund policy, as our availability was closed off for the booking.
For any bookings that are for more than one month of Services, a cancellation will incur a 45% charge of the remaining contract terms.
Can I pay with cash?
No, we only accept payment via Credit Cards, PayPal and of course bitcoin 🙂
Is my booking confirmed before I have completed the payment?
No, in order to confirm your booking, payment must be completed.
What happens once my booking is confirmed?
Once you have purchased your Service, whether it be a once off or contract, and chosen your preferred time and date for the Service, you will receive a confirmation email. The evening before your Service, you will receive an SMS reminding you of your Service and confirming the time.
Once Off / Contracts
What are the differences between a once off and a contract Service?
When booking a Once Off Service, you are choosing just a one time Service, Whereas, when you choose a Contract Service, you are choosing a one month contract, that has two options (2 or 4 Services included in a month).
Why should I choose a monthly contract?
The rate for monthly contracts is slightly lower, as well as providing you with the convenience of being able to pre-book for the coming month, your cleaning worries will be so far behind you, you will have forgotten that they existed.
How long is a contract for?
Each contract runs on a month by month basis, only.
Can I start a contract at any time in the month?
Yes, the contract (30-day) period starts from the first booking.
How many services are included in a monthly contract?
You can choose between two different monthly contracts. One will provide you with 2 services per month and one will provide you with a weekly Service.
I chose the monthly contract, with a weekly Service, but some months have 5 weeks instead of 4, how does that work?
The monthly contract, with a weekly Service, is designed to overcome this issue. Thus we are actually counting 4.5 Services per month for you, so you do not need to to worry about the extra week, which happens in four months of the year.
Will my contract automatically roll on to the next month?
We are currently working with the payment processors to enable this functionality in the coming months. But as of today, you will need to login to your account and purchase a new contract for the coming month.
Will I receive a reminder when my contract is about to end?
An email is sent a few days prior to the end of any contract, reminding you for the next month.
Does the Urban Butler work 7 days a week?
At this stage, we currently only offer a Service, 6 days per week (Sunday-Friday), however, if Saturdays or Public holidays are required, we will always try to accommodate this. Should you require this, please email the The Butler at [email protected] with your request.
How much training do each of your team members receive?
Each member goes through a minimum of one months training, under the supervision of The Butler, an accredited Butler from the London Guild of British Butlers. The training continues in the field for a further period of 6 months minimum, before the new member can start leading a team. We also hold monthly team meetings, where we focus on how to improve the quality of the Urban butler Service, even further.
Do I need to pay Bituach Leumi (The National Insurance Institute of Israel)?
No this is all included in your price.
Should I tip the cleaning team when they are done?
It is not a requirement, but again, this is always appreciated and shows the teams how you feel about their work. We promise that each member of our team is well looked after and compensated fully for their hard work.
Do I need to pay for transportation?
No, all transportation is paid for by The Urban butler.
Is the Urban Butler VAT registered?
Yes, we are a fully registered and legal Concept.
Where are your team from?
We are a “United Nations” of people and come from all over the world. Although the majority of our team come from Europe, a few members of the team are from South Africa, South America and North America, have a look at their mini profiles here .
If you’re looking for fun people to work with apply here
How do I obtain a VAT receipt from The Urban Butler?
Paypal will send you a receipt via email, however, if you would like a VAT receipt from The Urban Butler, you can receive this quickly and easily by sending an email request to [email protected]. This will then be emailed back to you.
Will The Urban Butler also do my laundry?
Currently, we are not offering either an in-house or collect and return laundry service, but we hope to in the future, so watch this space.
What areas does The Urban Butler cover?
We are currently providing Services in the Tel aviv and surrounding areas, including Ramat Aviv, Givatayim and Jaffa.
I have an AirBnB: does The Urban Butler Service these too?
Yes! Additionally, if you manage several properties, we are offering you to link those with our booking system, so that any new Airbnb bookings is directly register for a check-in/check-out Service on our platform, making it easier for you to manage your properties.
What supplies does the Urban Butler team bring with them?
The Urban Butler, believes that premium quality cleaning supplies make a huge difference in the quality of the Service. That is why our cleaning teams come with carefully selected E-Cloths, all cleaning products and sprays, specific tools for those hard to get to places, magic sponge and gloves.
Do I need to provide anything?
The only things that we ask our clients for are, hot water, a mop stick and bucket, and a vacuum (if you do not have a vacuum please notify us during the booking process). A minimum of a Dyson V11, or an alternative to that is required for our Services.
Alternatively, a strong capsule vacuum, with a minimum power of 2,000w is required for all Services.
If you do not have a vacuum, you can purchase one from us at cost price, or we will provide one during service at an additional cost per our terms on the booking page.
Can I leave my keys in a “safe place” for you?
Unfortunately, we do require someone to be at the property when we arrive and leave the premises, this is as much for your safety as ours.
Can I stay at home during the service?
Of course, this is your home! However, we do ask that you let The Urban Butler Team working uninterrupted, in order to ensure that they have the time to do a thorough job in the allocated time. You may prefer to step out for a spot of shopping or a nice relaxing coffee, whilst they turn your home into your dream home.
Can I leave my pet at home whilst the Urban Butler Team are providing a service?
Yes, of course it is their home too! We are a pet friendly company, however, we ask our clients to notify us if their pet is not as friendly as us.
Will my bed linen be changed during a service?
If you would like your bed linen changed, we are more than happy to do so. Please select the checkbox whilst booking your service and leave your clean linen on the bed, and our team will make you feel like you’re walking into an hotel room upon your return.
The service says “x” hours included, doesn’t that seem too much?
It may seems much, compared to what people are used to in Israel. However, the level of detail we bring into the service, will make your home clean for a longer time and you will feel the difference in the Service level. In addition, we work in Teams of at least 2 Butlers, therefore, the time is cut in half, ensuring, the Service is done efficiently and speedily.
If you’re looking for fun people to work with apply here
How are the hours calculated?
According to the number of bedrooms. We know from experience, how the number of bedrooms, affect on average the size of a property, doing so, we are able to evaluate the time requirement for any property.
How are the hours divided up
The Urban Butler sends teams of two, to get the job done even faster than you can say Supercalifragilisticexpialidocious. So, a 6 hours Service, would only have our team in your home for 3 hours, as two Butlers work together.
What do we mean by a higher level of service?
We offer a much more detailed service and clean in places that people do not see and look after our clients health, i.e air conditioner filters. Nothing is left to the chance, after we finish a room, the other team member will double check on the space to avoid missing any spots. The training also pushes our team members to always cover any areas that are usually left untouched by regular cleaners (i.e the tops of doors, hard to reach places…).
What are reports? And how do I see them?
After each service, your team completes a property report in order to track what was done, and have a history to look over before your next booking. You have full access to these reports and we encourage our clients to look over them after their service.
After your first service with Urban butler, you will receive an email with a link to your personal report that only you and Urban Butler can view.
Special Spring / Pesach Kitchen Cleaning
Deep clean kitchen special!
- Complete Chametz removal
- Cupboard cleaning
- All cooking equipment
- Polished cutlery, down to the teaspoon
The add-on for the Pesach clean is for a maximum of 8 hours. Any additional hours will be charged at 150 ILS per hour.
For a full Spring / Pesach cleaning Service, please contact The Butler at [email protected] for more information and bespoke pricing.
Are the Eco friendly products strong enough to produce as good a finish as the normal cleaning products?
We believe the ‘Eco Friendly’ products we have chosen to use in your home will provide just a good result in almost all situations. In addition to this we believe ‘eco friendly’ products will also preserve your home using less abrasive chemicals, whilst ensuring a far healthier environment. There will be situations in all households where a more acidic or bleach based product may produce a better finish (e.g very poorly maintained ovens, apartments with very old and poorly maintained bathrooms or kitchen fittings). In any situation this may occur we will advise you at the time of why and which alternative product we would like to use, and it will be in your discretion if we are to remain with only ‘eco friendly’ and achieve the best possible the result, or use the recommended alternative. Usually this would only be a one-time occasion to remove extreme levels of uncleanliness and eco-friendly products will be used for any future services.
Does it take longer to clean my apartment using Eco Friendly products?
Based on over 10 years experience we have a tried and tested system where timings are based on the number of bedrooms in the apartment, and our prices are adjusted accordingly. This is the exact same situation for Eco Butler. Following the first service to your apartment we will be able to advise if to obtain the perfect result we require additional time. This is usually the cause of extremely untidy apartments and not as a result of which chemicals are used.
What does ‘Eco Friendly’ really mean?
“not harmful to the environment”. This is the Oxford Dictionary’s definition and in short, our products are exactly that. Most household cleaning products have either an acidic, ammonia or sodium chloride (bleach) base. As well as causing damage to the environment through the release of dioxins in the the water, air and soil, these products can also take centuries to decompose. Within the home this can be harmful to the skin, respiratory system and general health. Eco Friendly can mean anything from products, living practices and policies who’s main objective is to preserve the planet and avoid at all costs contribution to the pollution of our land, air and water systems. As far as cleaning products are concerned, Eco Friendly also refers to using only safe ingredients which keep to the main goals of the Eco Friendly movement. For more details on ingredients please see the next question.
What are Eco Friendly products made of?
All products will vary slightly however typically there will be no toxic materials, with all ingredients coming from plant based sources. Some companies will also go a step further and make sure all packaging and bottles etc are made from recycled materials and are bio-degradable, A typical mutli-purpose cleaner will have a base of water and include many completely natural ingredients based on oils, fats and sugars from sustainable sources such as herbs, fruits and vegetables. Other natural ingredients which some people may consider researching the uses and effects would be alcohol (disinfectant), sodium citrate (acidity regulator) and lactic acid (descaling). These will be of a minimum quantity, are still considered natural, and are used to mainly to ensure the effectiveness of the product and stabilize the ingredients to be a useful spray, liquid or gel etc.
Do I still need to wear gloves if I used them myself?
Gloves are usually recommended for the use with cleaning products because of the damaging effects of chlorine, ammonia or acidic based ingredients. You will be delighted to know that plant based ingredients would not cause any of the same effects on respiratory system, skin or eyes. Please note, this does not include reactions due to allergies as many eco-friendly products may contain ingredients from nuts and other plant based sources, and it is always recommended to check ingredient lists if you suffer from any allergies. Whilst eco-friendly products should not cause any harm to your skin or respatory system we would still recommend avoiding contact with eyes, and direct contact with food or consumable liquids.
What do all the Eco Friendly signs mean on the backs of bottles?
Not Tested on Animals Made from Recycled Packaging Suitable for sensitive skin USDA Organic Used on products that meet the standards of the first two tiers of the organic labelling system in which 95 – 100% of the ingredients are certified organic Vegan Friendly (Israel Certification, each country may use different certification labelling)
Am I paying more for an Eco Friendly cleaning service, and if so, why?
The rates for the Eco Butler service are slightly more expensive than the rates we offer for our Urban Butler Service. This is due to the simple fact that the cost of purchasing Eco Friendly products are unfortunately more expensive than standard cleaning products which contain harmful materials.
What are the advantages of Eco Friendly products?
- Eco-Friendly products are plant based which will do not cause harm to the respiratory system and will drastically reduce any reaction to the skin or eyes.
- Your whole home will become a naturally safer place to eat, sleep and breathe with kitchen, bathroom and furniture surfaces as well as air-quality remaining free of any harmful substances.
- You will contribution to serious global environmental issues especially with regards to both general and toxic waster.
- You will instil an eco friendly lifestyle within your family, increase your knowledge base, and can spread the word to other friends and family alike.
- You will have peace of mind knowing that loved ones, children and pets are safe from the damage caused by toxic domestic chemicals.
Are Eco-Friendly products effective againts germs, bacteria and viruses, including the coronavirus?
We have contacted several of the largest suppliers of Eco-Friendly cleaning products to discuss this issue. Currently, including all non-eco friendly suppliers, there are no EPA approved disinfectant products to combat Covid-19 virus. Products which are EPA registered to kill the toughest of viruses, germs and bacteria are usually expected to have the same effect agains all emerging new pathogens, however this is not to be seen as an approval until official testing and confirmation have been given. All individual Eco-Friendly cleaning products (including hand sanitizers) have a range of viruses, germs and bacteria for which they are effective against. These are usually labelled on the product themselves. Should you have any specific concerns please feel free to contact Eco Butler to discuss. We are also able to incorporate the use of certain stronger non-eco friendly products in certain areas of your home upon special request.
Can I ask to use a specific brand or product that I like?
Before offering the Eco Butler Service we tried and tested all of the major suppliers and products and feel we are bringing to your home the best available options. As it’s your home we are more than happy to use your prefered product, provided it stays within the Eco Friendly concept.
Am I able to purchase the products to keep in my home?
Yes. (and at discounted rates through Eco Butler!) Please inform your Head Butler which of the products you are interested in purchasing we’ll be happy to assist you with an order. All orders can be delivered with your next Service free of charge or delivered separately at an additional cost. (Please contact us regarding pricing)
Are there any dangers or precautions I should know about regarding these products?
Compared to non Eco Friendly products the dangers to personal health and the items within your home is minimal. All of our eco-friendly products also have labels with any safety measures and precautions. We would still not recommend ingesting any of the products and to be careful at all times with regards to contact with eyes. Even in worst case situations, including pets, other than a sore tummy and bad taste in the mouth these products are not likely to cause any serious health problems.
How does the Urban Butler count rooms?
In Israel, an apartment, is generally counted as the number of rooms, when talking about it i.e a 2 bedroom apartment is referred to as a 3 room apartment, however, The Urban Butler counts it by the number of actual bedrooms, (unless of course you turn one into a studio/office/den).
What if I need to cancel?
If you need to cancel your Service, with 48 hours or more advance notice, we will reimburse the full amount. Between 48 and 24 hours, we will reimburse the Service, minus the credit card fees (if applicable). Under 24 hours there is a no refund policy, as our availability was closed off for the booking.
For any bookings that are for more than one month of Services, a cancellation will incur a 45% charge of the remaining contract terms.
Can I pay with cash?
No, we only accept payment via Credit Cards, PayPal and of course bitcoin 🙂
Is my booking confirmed before I have completed the payment?
No, in order to confirm your booking, payment must be completed.
What happens once my booking is confirmed?
Once you have purchased your Service, whether it be a once off or contract, and chosen your preferred time and date for the Service, you will receive a confirmation email. The evening before your Service, you will receive an SMS reminding you of your Service and confirming the time.
What are the differences between a once off and a contract Service?
When booking a Once Off Service, you are choosing just a one time Service, Whereas, when you choose a Contract Service, you are choosing a one month contract, that has two options (2 or 4 Services included in a month).
Why should I choose a monthly contract?
The rate for monthly contracts is slightly lower, as well as providing you with the convenience of being able to pre-book for the coming month, your cleaning worries will be so far behind you, you will have forgotten that they existed.
How long is a contract for?
Each contract runs on a month by month basis, only.
Can I start a contract at any time in the month?
Yes, the contract (30-day) period starts from the first booking.
How many services are included in a monthly contract?
You can choose between two different monthly contracts. One will provide you with 2 services per month and one will provide you with a weekly Service.
I chose the monthly contract, with a weekly Service, but some months have 5 weeks instead of 4, how does that work?
The monthly contract, with a weekly Service, is designed to overcome this issue. Thus we are actually counting 4.5 Services per month for you, so you do not need to to worry about the extra week, which happens in four months of the year.
Will my contract automatically roll on to the next month?
We are currently working with the payment processors to enable this functionality in the coming months. But as of today, you will need to login to your account and purchase a new contract for the coming month.
Will I receive a reminder when my contract is about to end?
An email is sent a few days prior to the end of any contract, reminding you for the next month.
